Why am I being asked to pay?

Whitepages.com provides free contact information on over 200 million people and businesses in the United States and Canada. Difficult-to-obtain details, such as mobile numbers and criminal records, are only available within our membership products. These services include Whitepages Premium, Whitepages Pro, and various mobile in-app purchases.

The security of your billing information is very important to us, and we perform various checks before a payment is authorized. Further, all payment processing is handled through a secure protocol that ensures the safety of any stored information.

If you believe that Whitepages has billed you, you can determine the associated service by investigating the following:

• Did you recently use your credit card to access information on Whitepages Premium or a mobile app?
• Did you authorize a friend or a family member to use your card to look-up contact data?
• When reviewing your financial statement, does the charge have "Whitepages" in the title? If not, it's from an unassociated company.

In the event that you did not authorize a charge, please find the entry on your financial statement. There is a 1-800 number provided that goes directly to our Customer Care Team for further investigation. 

In the event that this is a charge through a mobile product, please contact mobilesupport@whitepages.com and our team will follow up via email with support.