Why Was My Card Denied?

If you experienced a failed payment on Whitepages.com, you may have seen an error on the site.

There are multiple reasons why a card transaction may decline. The following are some common reasons:

• Insufficient funds; please contact your bank to ensure funds are available.
• Incorrect card information was entered. Please double check that the card number, expiration date and CSV are accurate. 
• Recent reports of fraudulent purchases are associated with the payment method
• Your bank has issued you a new card
• There are restrictions on the card you're attempting to use such as HSA, EBT, or Gift card/Pre-paid, etc.

To resolve this error and move your account to good standing, consider either changing your payment method or contacting your bank.

To change your payment method:

1. Go to Account Settings and scroll down to Billing or click here: https://www.whitepages.com/account/settings#billing

2. Click Update Payment Method

3. Enter new Credit Card Details (or select PayPal) and click Submit

4. Re-attempt your purchase

For further questions, please contact our support team using the Submit a Request form.