If you are having trouble with our system not recognizing your password, we have a tool available that will help you reset it. From a computer (you will not have access on a tablet or phone), please click the "Forgot your password?" link located on the Log In page. This will take you to a page that will ask you for your email address.
The email address you will want to enter is the one that you used to create your account and you must be able to access it, because you will be sent an email with a link to click on to reset the password.
Once you have reset it, you should be able access your account once again.
If you continue to have trouble, please contact Customer Support with the email address that you used to create your account with and the steps that you have taken so we can help troubleshoot what may be happening.